EXCHANGE & RETURN POLICY

Last Updated: 26 October 2026

At GLAMBILS, every creation reflects our commitment to exceptional craftsmanship, thoughtful design, and meticulous attention to detail.

Our garments are carefully produced to order, making each purchase part of a considered and individually managed production process.

To ensure transparency and preserve the quality of our creations, we kindly invite you to review the following Exchange & Return Policy before placing your order.

1. MADE-TO-ORDER PRODUCTS & RETURN POLICY

All GLAMBILS garments are produced to order rather than held as conventional ready-to-ship inventory.

Due to the nature of our made-to-order production process, GLAMBILS does not voluntarily accept returns or provide refunds for change of mind, incorrect size selection, personal preference, or other non-defective product-related reasons.

By completing a purchase, customers acknowledge the made-to-order nature of our garments and accept the applicable production, cancellation, and exchange conditions described in this policy.

This policy does not exclude or restrict any statutory cancellation, withdrawal, refund, or other consumer rights that cannot lawfully be waived.

Where such mandatory rights apply, they will take precedence over any conflicting provisions of this policy.

2. ONE-TIME EXCHANGE POLICY

As part of our commitment to customer care, GLAMBILS offers one (1) voluntary exchange per eligible purchased item, subject to the conditions outlined below.

Eligible customers may request an exchange for:

• A different size of the same garment.

• Another available GLAMBILS product.

• A different design, subject to availability and applicable price adjustments.

Only one voluntary exchange is permitted for each eligible purchased item.

Products received as part of a completed voluntary exchange are not eligible for an additional voluntary exchange.

All exchange requests are subject to product availability, inspection, and final approval by GLAMBILS.

Any mandatory statutory remedies remain unaffected by this one-time exchange limitation.

3. EXCHANGE REQUEST PERIOD

Customers wishing to request a voluntary exchange must contact GLAMBILS Customer Care within seven (7) calendar days of receiving their order.

Exchange requests must be submitted by email to:

support@glambils.com

The email must include:

• The order number.

• The customer's full name.

• The reason for requesting an exchange.

• The product and size received.

• The preferred replacement product and size.

Our Customer Care team will review the request and provide further instructions.

Products must not be shipped back without prior written authorization from GLAMBILS.

Unauthorized returns may be refused or held pending further instructions, subject to applicable law.

The seven-day request period applies to our voluntary exchange service and does not limit any longer statutory period or mandatory consumer right.

4. RETURN SHIPMENT DEADLINE FOR APPROVED EXCHANGES

Once an exchange request has been approved in writing, the customer must dispatch the original product within fourteen (14) calendar days of receiving exchange approval.

The customer must retain proof of shipment and provide tracking information upon request.

If the product is not dispatched within the required period, GLAMBILS reserves the right to withdraw voluntary exchange approval, unless an extension has been granted in writing.

Products received after the applicable deadline may be subject to additional review.

Approval of an exchange request does not guarantee final acceptance until the returned product has successfully completed our quality inspection.

5. EXCHANGE ELIGIBILITY CONDITIONS

To qualify for a voluntary exchange, the returned product must meet all of the following requirements:

• The garment must be unused and unworn, except for reasonable fitting.

• All original product tags and labels must remain attached.

• The product must be free from damage, stains, alterations, or signs of wear.

• The garment must be free from perfume, deodorant, makeup, body lotions, cigarette smoke, or any other noticeable scent or residue.

• The product must not have been washed, dry-cleaned, modified, or professionally altered.

• All original accessories, detachable components, and accompanying items must be included.

• The product must be securely packaged to prevent damage during transit.

GLAMBILS reserves the right to inspect returned merchandise before approving an exchange.

If the product does not satisfy these eligibility requirements, the voluntary exchange request may be declined.

In such circumstances, the customer may be responsible for the cost of returning the rejected item to their address.

Failure to meet voluntary exchange conditions does not affect any mandatory statutory remedies for defective or non-conforming goods.

6. EXCHANGES FOR DIFFERENT PRODUCTS & PRICE DIFFERENCES

Customers may request an eligible exchange for another GLAMBILS creation, subject to availability and approval.

Where the replacement product has a higher selling price than the original purchased product:

The customer must pay the difference before the replacement item enters production or is dispatched.

Where the replacement product has a lower selling price:

The remaining difference will be issued as GLAMBILS store credit rather than a cash refund, where permitted by applicable law.

Store credit will be issued in USD and may be applied toward future eligible purchases through en.glambils.com.

Any store credit terms, restrictions, or expiry conditions will be communicated when the credit is issued.

Price comparisons will be based on the amount actually paid for the original merchandise after applicable discounts, excluding shipping fees, duties, and other non-product charges.

The price of the selected replacement product will be confirmed during the exchange approval process.

Promotional pricing, discount codes, or complimentary shipping offers applied to the original order do not automatically transfer to the replacement product.

Any mandatory refund rights remain unaffected.

7. DISCOUNTED & PROMOTIONAL PRODUCTS

GLAMBILS extends its voluntary one-time exchange service to eligible discounted and promotional garments.

Products purchased during seasonal promotions, exclusive sales, or other promotional events may be exchanged once, provided they satisfy the conditions of this policy.

All standard exchange requirements remain applicable, including:

• Submission of the request within seven calendar days of delivery.

• Compliance with product condition requirements.

• Shipment within fourteen calendar days following approval.

• Customer payment of applicable exchange shipping costs.

Any price difference will be calculated based on the original discounted purchase price and the applicable replacement product price.

Promotional offers are not automatically transferable to exchange orders.

8. NON-EXCHANGEABLE PRODUCTS

The following items are excluded from our voluntary exchange service:

• Fully customized or individually personalized garments.

• Garments produced according to customer-provided measurements.

• Products altered or modified specifically at the customer's request.

• Complimentary gifts and promotional gifts, except where required by law.

• Products that have been worn, washed, damaged, stained, or altered after delivery.

• Products with missing original tags or essential components.

• Products that do not satisfy our voluntary exchange eligibility requirements.

Where a product forms part of a set, all components must be returned together unless GLAMBILS expressly approves an alternative arrangement.

Products excluded from voluntary exchange remain subject to any applicable mandatory statutory rights.

9. CUSTOM-MADE & ALTERED GARMENTS

GLAMBILS offers individually customized garments and alterations for customers seeking a more personalized fit or design.

Products manufactured according to specific customer measurements, personalized specifications, or individually requested alterations are generally not eligible for voluntary cancellation, return, or exchange.

This includes garments that have been modified specifically for an individual customer and cannot reasonably be offered for standard resale.

Customers are responsible for ensuring that all submitted measurements, specifications, and customization instructions are accurate.

GLAMBILS is not responsible for fitting issues arising solely from incorrect measurements or instructions supplied by the customer, except where applicable law provides otherwise.

Mandatory rights relating to defective products, incorrect production, or failure to meet agreed specifications remain fully protected.

10. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

Every GLAMBILS creation undergoes quality control before dispatch.

If a customer receives a product that is defective, damaged, or materially different from the item ordered, they should contact our Customer Care team as soon as reasonably possible.

Customers are encouraged to include:

• The order number.

• A clear description of the issue.

• Photographs showing the affected area.

• Photographs of the product and packaging, where relevant.

GLAMBILS will review the submitted information and may request additional details reasonably necessary to assess the claim.

Where a manufacturing defect or fulfillment error attributable to GLAMBILS is confirmed, our preferred resolution is a complimentary replacement or exchange.

When a complimentary replacement is approved:

• GLAMBILS will arrange or cover reasonable return shipping costs where a return is required.

• The replacement product will be provided without additional product charges.

• Standard outbound shipping costs for the approved replacement will be covered by GLAMBILS.

• Reasonable arrangements will be made to address applicable delivery or customs issues associated with the corrective shipment.

Where mandatory consumer protection laws require a refund, repair, price reduction, cancellation, or another remedy, GLAMBILS will comply with those requirements.

Claims involving ordinary wear and tear, accidental damage, improper garment care, or damage caused by misuse will not be treated as manufacturing defects unless applicable law provides otherwise.

The seven-day voluntary exchange deadline and one-time voluntary exchange limit do not restrict statutory rights relating to defective or incorrect goods.

11. EXCHANGE SHIPPING COSTS

For voluntary exchanges requested due to size preference, design preference, or other non-defective reasons, customers are responsible for both directions of shipping.

These costs include:

Return Shipping

The cost of shipping the original product back to GLAMBILS.

Replacement Shipping

The cost of delivering the approved replacement product to the customer.

The replacement shipping fee will be communicated during the exchange process and must be paid before dispatch.

The original order's complimentary shipping eligibility does not automatically apply to an exchange shipment.

All voluntary exchange shipping costs are the customer's responsibility, unless GLAMBILS expressly agrees otherwise or applicable law requires a different arrangement.

International customs duties, import taxes, customs processing fees, and other charges associated with exchange shipments will be reviewed according to the circumstances, applicable regulations, and the reason for the exchange.

Any additional charges payable by the customer will be communicated where reasonably practicable.

Customers are encouraged to consult their local customs authority regarding potential relief, re-importation procedures, or recovery of duties previously paid.

GLAMBILS cannot guarantee the refund, exemption, or recovery of customs charges imposed by third parties.

12. RETURN SHIPPING RESPONSIBILITY

For approved voluntary exchanges, customers are responsible for safely returning the original product to GLAMBILS.

Customers should select a reputable shipping provider offering shipment tracking.

Appropriate packaging is essential to protect the garment during international transportation.

Until the returned product has been delivered to the designated return address, the customer bears responsibility for arranging and monitoring the return shipment, subject to applicable law.

GLAMBILS is not responsible for loss, theft, or damage occurring during a customer-arranged return shipment where such loss or damage is not attributable to GLAMBILS, except where applicable law requires otherwise.

Where a return shipment is lost, customers may be required to resolve the matter directly with their selected shipping provider.

Where GLAMBILS arranges a return shipment for a confirmed manufacturing defect or fulfillment error, responsibility will be determined in accordance with the agreed arrangements and applicable law.

13. EXCHANGE RETURN ADDRESS

Following written approval from GLAMBILS Customer Care, eligible products may be sent to the designated return address:

GLAMBILS – Bilge KARGIN

Harbiye, Teşvikiye Cd. No:31
34365 Şişli / İstanbul
Türkiye

Phone: +90 533 507 52 56

Customers must include a note inside the parcel stating:

• The order number.

• The customer's full name.

• That the shipment is being returned for an approved exchange.

• The requested replacement product and size.

Customers must not send merchandise to this address without prior written approval.

Additional shipping instructions, where necessary, will be provided by our Customer Care team.

Customers are responsible for complying with all applicable export, customs, and shipping documentation requirements when arranging an international return.

14. INSPECTION & EXCHANGE PROCESSING

Once the original product has been received, GLAMBILS will conduct a quality and eligibility inspection.

The inspection may include verification of:

• Product condition.

• Original tags and labels.

• Signs of wear or alteration.

• Stains, scents, makeup, or other residues.

• Completeness of accessories and accompanying components.

• Compliance with the approved exchange request.

If the product satisfies the relevant requirements, the exchange will be confirmed.

Any outstanding price difference and applicable replacement shipping charges must be settled before the replacement product proceeds to fulfillment.

As GLAMBILS garments are made to order, replacement items may require a new production period.

The standard production period is approximately 1–10 business days, depending on the garment and production requirements.

Once the replacement product has been dispatched, estimated international delivery is 1–3 business days to most supported destinations through DHL Express.

Production and international shipping times are calculated separately, and delivery estimates are not guaranteed.

15. ORDER CANCELLATIONS

GLAMBILS operates on a made-to-order production model.

Once payment has been successfully completed, the order is accepted for processing and production arrangements may begin.

GLAMBILS does not voluntarily accept order cancellation requests after payment confirmation.

Customers are encouraged to carefully review their selected garments, sizes, colors, delivery information, and other order details before completing checkout.

Any cancellation request submitted after payment will be evaluated only where GLAMBILS expressly agrees to an exception or where cancellation is required by applicable law.

Nothing in this provision restricts mandatory statutory cancellation, withdrawal, refund, or other consumer rights.

16. STORE CREDIT

Where an approved voluntary exchange results in a lower-priced replacement product, the eligible remaining merchandise value will be provided as GLAMBILS store credit, where legally permitted.

Store credit:

• Will be denominated in USD.

• May be used toward eligible future purchases through en.glambils.com.

• Is not automatically transferable to other GLAMBILS regional storefronts.

• Cannot ordinarily be redeemed for cash under the voluntary exchange program.

• Remains subject to any additional terms communicated when the credit is issued.

Store credit may not replace a monetary refund where applicable law requires that a refund be provided.

17. RELATIONSHIP WITH SHIPPING & DELIVERY POLICY

This Exchange & Return Policy should be read together with the GLAMBILS Shipping & Delivery Policy published on en.glambils.com.

For original eligible international purchases:

• Orders below USD 1,000 are subject to a flat USD 40 shipping fee.

• Orders of USD 1,000 and above qualify for complimentary international express shipping.

• Production normally requires 1–10 business days.

• DHL Express delivery is estimated at 1–3 business days after dispatch for most supported destinations.

Complimentary shipping thresholds applicable to original purchases do not automatically extend to voluntary exchange shipments.

Customs duties, import taxes, unsuccessful delivery charges, and other international logistics-related expenses are governed by the applicable provisions of our Shipping & Delivery Policy.

In the event of any inconsistency, mandatory consumer protection laws will prevail.

18. STATUTORY CONSUMER RIGHTS

GLAMBILS respects applicable mandatory consumer protection laws in the jurisdictions where it offers products.

The voluntary exchange conditions described in this policy are separate from any statutory rights customers may have under applicable law.

Certain jurisdictions may provide mandatory rights relating to:

• Cancellation or withdrawal from distance purchases.

• Defective or non-conforming products.

• Products that do not match their description.

• Incorrectly fulfilled orders.

• Delayed or undelivered goods.

• Refunds, replacement, repair, or price reduction.

Exemptions relating to individually personalized or custom-made goods will apply only where the relevant legal requirements are satisfied.

Nothing in this policy is intended to exclude, restrict, or override rights that cannot legally be waived.

Where mandatory statutory rights conflict with our voluntary exchange or cancellation conditions, the applicable legal requirements will prevail.

19. POLICY UPDATES

GLAMBILS reserves the right to update this Exchange & Return Policy to reflect changes in production processes, operational requirements, customer care procedures, or applicable legislation.

The most recent version will be published on our website with its corresponding update date.

Policy changes will not retrospectively remove mandatory consumer rights or otherwise affect existing orders contrary to applicable law.

20. CONTACT

For exchange requests, product concerns, or assistance with an existing order, please contact our Customer Care team.

GLAMBILS Customer Care

Email: support@glambils.com

Phone: +971 58 694 2828

Website: en.glambils.com

At GLAMBILS, our commitment extends beyond the creation itself. We approach every customer experience with the same care, precision, and attention to detail that define our designs.