Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: 26 October 2026

At GLAMBILS, each creation reflects our dedication to exceptional craftsmanship, refined design, and meticulous attention to detail.

We are committed to providing a seamless international shopping experience, from the careful preparation of your order to its delivery.

To ensure transparency throughout your shopping experience, we invite you to review our shipping and delivery terms below.

1. PRODUCTION & PROCESSING TIME

Each GLAMBILS creation is made to order and individually prepared with care.

Our standard production and processing time is approximately 1–10 business days, depending on the design, craftsmanship requirements, and order volume.

During periods of increased demand, including seasonal collections, promotional events, and peak shopping periods, production and processing may take up to 10 business days.

Production timelines are estimates and may vary due to exceptional circumstances, material availability, or specific production requirements.

Business days exclude weekends and applicable public holidays.

By placing an order, you acknowledge and accept that your purchase is subject to a production period before dispatch.

Please note that production time and shipping time are calculated separately.

2. INTERNATIONAL EXPRESS SHIPPING WITH DHL

GLAMBILS offers worldwide express shipping to supported destinations through DHL Express, providing an efficient and reliable international delivery experience.

Once production is completed and your order has been dispatched, estimated delivery takes 1–3 business days to most supported international destinations.

Please note:

  • The estimated 1–3 business day delivery period begins after your order has been dispatched, not from the date of purchase.

  • Production and delivery times are calculated separately.

  • Delivery estimates may vary depending on the destination country, geographic accessibility, customs procedures, carrier operations, and circumstances beyond our reasonable control.

  • Remote locations and destinations requiring additional customs processing may experience longer delivery times.

  • Express delivery estimates do not constitute a guaranteed delivery date.

GLAMBILS reserves the right to use an alternative reputable shipping provider when operationally necessary.

3. INTERNATIONAL SHIPPING DESTINATIONS

GLAMBILS provides international shipping to supported destinations worldwide through en.glambils.com, excluding Türkiye and Gulf Cooperation Council (GCC) countries.

The following destinations are excluded from shipping through this website:

  • Türkiye

  • United Arab Emirates

  • Saudi Arabia

  • Qatar

  • Kuwait

  • Bahrain

  • Oman

Customers in Türkiye may shop through our dedicated Turkish online store at glambils.com.

Customers in the United Arab Emirates and supported GCC countries may shop through our regional online store at glambils.ae.

Shipping availability remains subject to applicable international trade regulations, import restrictions, sanctions, carrier service coverage, and operational limitations.

Certain countries, territories, or regions may be temporarily or permanently unavailable for delivery.

GLAMBILS reserves the right to decline or cancel orders destined for locations where shipping is prohibited, restricted, unavailable, or otherwise impracticable, subject to applicable law.

If an order cannot be fulfilled due to destination restrictions, the customer will be informed and any applicable refund will be processed in accordance with relevant consumer protection requirements.

4. SHIPPING FEES & COMPLIMENTARY DELIVERY

For eligible international orders placed through en.glambils.com, the following shipping conditions apply:

Orders below USD 1,000:

A flat international express shipping fee of USD 40 applies.

Orders of USD 1,000 and above:

Complimentary DHL Express shipping is provided.

The applicable shipping fee will be displayed during checkout before the order is completed.

Unless expressly stated otherwise, free shipping eligibility is determined by the merchandise subtotal after applicable discounts and before shipping charges, taxes, or import-related fees.

Complimentary shipping applies exclusively to the standard international express shipping service offered by GLAMBILS.

Free shipping does not include customs duties, import taxes, brokerage charges, local handling fees, storage expenses, or any other additional charges imposed by customs authorities, delivery providers, or third parties.

Any exceptional or additional delivery services requested by the customer may be subject to separate charges.

GLAMBILS reserves the right to revise shipping fees and complimentary shipping thresholds for future orders. Any applicable charges will be communicated during checkout.

5. CUSTOMS DUTIES, IMPORT TAXES & LOCAL CHARGES

As GLAMBILS serves an international clientele, orders shipped across international borders may be subject to customs clearance procedures, import duties, local taxes, and additional charges imposed by the destination country.

Unless expressly stated otherwise at checkout or required by applicable law, all customs duties, import taxes, customs clearance fees, brokerage charges, local handling fees, and other destination-related expenses are the responsibility of the customer.

These charges are not included in the product price or shipping fee unless explicitly indicated.

Any applicable taxes collected directly by GLAMBILS at checkout will be displayed as part of the order total.

The amount of any additional import-related charges may vary depending on:

  • The destination country's customs regulations.

  • The declared value and classification of the purchased products.

  • Applicable import duty and tax rates.

  • Local customs clearance requirements.

  • Administrative or processing charges imposed by customs authorities or delivery providers.

GLAMBILS does not control the assessment, calculation, or collection of charges imposed by customs authorities or other third parties.

Customers are responsible for understanding and complying with applicable import requirements in their destination country.

Where customs authorities request additional information, identification, or documentation, customers are responsible for providing the required details within the applicable deadlines.

Failure or refusal to pay applicable customs duties, import taxes, or clearance charges may result in delivery delays, shipment holds, return-to-sender procedures, or additional expenses.

Any reasonable additional expenses arising directly from the customer's failure to comply with applicable import obligations may be charged to the customer, to the extent permitted by law.

Complimentary shipping does not constitute exemption from customs duties, import taxes, or other destination-related charges.

6. ORDER DISPATCH & TRACKING

Once your GLAMBILS creation has completed production and quality control, your order will be carefully prepared for international dispatch.

Following shipment, tracking information will be provided through the contact details associated with your order.

Customers may monitor their shipment directly through the designated shipping carrier's tracking platform.

Please ensure that the email address and telephone number provided during checkout are accurate and accessible.

Tracking information may require additional processing time before becoming active in the carrier's system.

Shipment tracking updates are provided by the carrier and may not always reflect real-time movement.

7. SHIPPING & DELIVERY RESPONSIBILITY

Following dispatch, the physical transportation and delivery of orders are managed by the designated shipping carrier.

GLAMBILS makes reasonable efforts to ensure that orders are properly prepared, securely packaged, and transferred to the carrier.

However, international shipping involves third-party logistics providers, customs authorities, and transportation networks operating outside our direct control.

GLAMBILS is not responsible for delivery delays caused by circumstances beyond its reasonable control, including but not limited to:

  • Carrier disruptions or operational delays.

  • Customs inspections and import procedures.

  • Inaccurate or incomplete delivery information provided by the customer.

  • Failure to complete customs-related obligations.

  • Government restrictions or transportation interruptions.

  • Extraordinary circumstances affecting international logistics.

Where appropriate, GLAMBILS may assist customers with tracking requests and carrier-related inquiries.

Nothing in this policy excludes, restricts, or limits any customer rights or GLAMBILS obligations that cannot lawfully be excluded or limited under applicable consumer protection legislation.

8. FAILED DELIVERY, REFUSED SHIPMENTS & UNCLAIMED PACKAGES

Customers are responsible for ensuring that their orders can be successfully delivered to the shipping address provided during checkout.

A delivery may be considered unsuccessful due to circumstances including, but not limited to:

  • Incorrect, incomplete, or outdated delivery information.

  • Failure to respond to telephone calls, messages, or delivery notifications from the carrier.

  • Repeated unsuccessful delivery attempts due to recipient unavailability.

  • Refusal to accept the shipment.

  • Failure or refusal to pay applicable customs duties, import taxes, or clearance charges.

  • Failure to provide documentation or information requested by customs authorities.

  • Failure to complete customs clearance procedures within the required timeframe.

  • Failure to collect a shipment within the carrier's designated collection period.

  • Customer-requested delivery changes that cannot be accommodated by the carrier.

Where delivery fails for reasons attributable to the customer, GLAMBILS reserves the right to recover all reasonable, documented additional costs incurred as a direct consequence of the unsuccessful delivery, to the extent permitted by applicable law.

Such costs may include:

  • Return shipping charges.

  • Additional delivery attempts.

  • Redelivery and reshipping fees.

  • Customs clearance and brokerage charges.

  • Storage and warehousing fees.

  • Carrier handling and administrative charges.

  • Additional import-related expenses.

  • Other documented expenses directly arising from the failed delivery.

Complimentary shipping eligibility does not extend to reshipments, return shipments, or additional delivery attempts resulting from circumstances attributable to the customer.

If a shipment is returned to GLAMBILS, reshipping may be arranged only after the customer has settled any applicable additional delivery-related charges.

Where a customer refuses delivery or fails to collect a shipment, such refusal or failure does not automatically constitute a valid cancellation, return, or refund request.

Any cancellation, exchange, or refund request will be assessed in accordance with our applicable policies and mandatory consumer protection legislation.

Where legally permitted, GLAMBILS reserves the right to withhold reshipment until outstanding delivery-related charges have been settled.

If a shipment becomes abandoned, undeliverable, or subject to disposal under carrier or customs procedures, GLAMBILS will not be responsible for losses arising solely from the customer's failure to fulfill their delivery or customs obligations, except where applicable law requires otherwise.

Any refund legally due to the customer will be handled in accordance with applicable consumer protection requirements. Where permitted by law, reasonable and documented costs arising from customer-attributable delivery failure may be deducted from the refundable amount.

9. SHIPPING ADDRESS ACCURACY & ORDER MODIFICATIONS

Customers are responsible for providing complete, accurate, and current shipping information when placing an order.

Required information may include:

  • Full recipient name.

  • Complete delivery address.

  • Building, apartment, floor, or unit details, where applicable.

  • Correct country, city, state, region, and postal code.

  • Valid telephone number.

  • Accurate email address.

  • Any additional information required for international delivery or customs clearance.

Requests to modify delivery information must be submitted to GLAMBILS Customer Care as soon as possible.

Once an order has been dispatched, address changes may not be possible and remain subject to the shipping carrier's approval and applicable restrictions.

Changes to the destination country may require additional verification, revised shipping arrangements, or cancellation and replacement of the shipment where permitted.

Any reasonable additional charges arising from customer-requested address changes or inaccurate shipping information will be borne by the customer, to the extent permitted by applicable law.

GLAMBILS cannot guarantee that address modification requests submitted after dispatch will be accommodated.

10. DELIVERY DELAYS & FORCE MAJEURE

While GLAMBILS makes every reasonable effort to provide an efficient international delivery experience, unexpected delays may occasionally arise due to circumstances beyond our reasonable control.

These circumstances may include:

  • Carrier service interruptions or operational delays.

  • Customs inspections, clearance procedures, or import restrictions.

  • National holidays or temporary border restrictions.

  • Adverse weather conditions or natural disasters.

  • Government regulations, security measures, or transportation disruptions.

  • International logistics interruptions.

  • Strikes, labor disruptions, or other extraordinary events.

  • Other unforeseen circumstances affecting production, transportation, or delivery.

Estimated production and delivery timelines are provided for guidance and do not represent guaranteed delivery dates.

GLAMBILS will not be liable for delays caused by circumstances beyond its reasonable control, to the extent permitted by applicable law.

Where a significant delay occurs, customers may contact our Customer Care team for assistance and available information.

Nothing in this section affects mandatory customer rights relating to delayed, unfulfilled, or undelivered orders.

11. LOST OR DAMAGED SHIPMENTS

Every GLAMBILS creation is carefully inspected and prepared for dispatch.

If your order arrives with visible shipping damage or appears to have been lost during transit, please contact our Customer Care team as soon as reasonably possible.

For damaged shipments, customers are encouraged to:

  • Retain the original external and internal packaging.

  • Photograph any visible damage to the shipping package.

  • Photograph the shipping label.

  • Provide clear photographs of the affected product.

  • Include the relevant order number and a description of the issue.

GLAMBILS may initiate an investigation with the shipping carrier and request supporting documentation to assess the circumstances.

Customers may be asked to cooperate with reasonable verification procedures necessary to investigate shipping-related claims.

Any applicable replacement, refund, exchange, or other resolution will be determined in accordance with the specific circumstances, our policies, and relevant consumer protection legislation.

Nothing in this section limits any statutory rights relating to damaged, defective, or undelivered goods.

12. EXCHANGES & RETURNS

As GLAMBILS creations are produced to order, returns for change of mind are not accepted, except where required by applicable law.

Eligible products may be exchanged once, subject to the conditions outlined in our Exchange & Return Policy.

Unless otherwise required by law or expressly agreed by GLAMBILS, customers are responsible for:

  • The shipping cost of returning the eligible product to GLAMBILS.

  • The shipping cost of sending the replacement product to the customer.

  • Any applicable customs duties, import taxes, or additional charges associated with the exchange shipment.

Complimentary shipping offers do not automatically apply to replacement shipments issued as part of a customer-requested exchange.

All exchange requests are subject to eligibility requirements and the conditions stated in our Exchange & Return Policy.

For complete details, please refer to our Exchange & Return Policy.

13. POLICY UPDATES

GLAMBILS reserves the right to update or modify this Shipping & Delivery Policy to reflect changes in operational processes, international shipping services, logistics arrangements, or applicable regulations.

The version published on our website will indicate its most recent update date.

Changes will apply subject to applicable law and will not retrospectively remove mandatory rights relating to orders already placed.

Customers are encouraged to review this policy periodically for the latest information regarding international shipping and delivery.

14. CONTACT

For assistance regarding production, international shipping, tracking, customs-related delivery inquiries, or order fulfillment, please contact our Customer Care team.

GLAMBILS Customer Care

Email: support@glambils.com

Phone: +971 58 694 2828

Website: en.glambils.com

We remain committed to delivering an experience defined by exceptional care, thoughtful craftsmanship, and the distinctive elegance of GLAMBILS.